This Privacy Policy explains how bk997 collects, processes, stores and protects your personal data. We are committed to handling your information transparently and responsibly. Please read this document carefully — your continued use of the Platform confirms your acceptance of the practices described herein.
These cards highlight our core privacy commitments. They are a summary — please read the full policy below for complete details.
We collect only the personal data that is strictly necessary for the purposes described in this Policy. We do not collect data speculatively or for undisclosed purposes.
All personal data transmitted between your device and bk997's servers is protected by SSL/TLS encryption. Stored data is secured using industry-standard encryption protocols.
bk997 does not sell, rent or trade your personal data to third parties for marketing or commercial purposes. Your data is used only as described in this Policy.
This Policy sets out in plain terms what data we collect, why we collect it, how we use it, and with whom we may share it. There are no hidden data practices on bk997.
You have the right to access, correct, delete and restrict the processing of your personal data. We explain how to exercise each of these rights in Section 9 of this Policy.
We do not retain your personal data indefinitely. Data is held only for as long as necessary for the purpose for which it was collected, or as required by applicable law.
Last updated 1 January 2026. For data queries: [email protected]
bk997 ("the Platform", "we", "us", "our") is an English-language online betting and gaming information platform serving users in Pakistan and other permitted territories. We are committed to protecting the privacy and personal data of every individual who interacts with our Platform, and to processing that data in a transparent, lawful and responsible manner.
This Privacy Policy ("Policy") describes the types of personal data we collect from users ("you", "your") when you access or use bk997, the purposes for which that data is processed, the parties with whom it may be shared, the measures we take to keep it secure, and the rights available to you in relation to your data.
This Policy applies to all users of the bk997 Platform, including registered account holders, unregistered visitors and users accessing the Platform from Pakistan — whether from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or any other location.
This Policy should be read in conjunction with bk997's Terms and Conditions, available at /terms-conditions, which are incorporated herein by reference. By accessing or using the Platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.
The following terms carry the meanings assigned below throughout this Policy:
The Data Controller responsible for the personal data collected and processed through the bk997 Platform is the operator entity that holds the applicable international gaming licence under which bk997 operates. Details of the operator are available upon request by contacting the support team at [email protected].
bk997 is not a Pakistani-registered entity and does not operate under Pakistani corporate law. The Platform does not claim affiliation with, endorsement from, or regulation by the Government of Pakistan, the Pakistan Telecommunication Authority, the State Bank of Pakistan, or any other Pakistani authority.
For all data protection enquiries, including requests to exercise your rights under this Policy, please contact the support team using the details provided in Section 16.
bk997 collects the following categories of personal data in connection with your use of the Platform:
| Data Category | Examples | Collection Trigger |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number, nationality | Registration, KYC verification |
| Contact Data | Email address, mobile number, city/country of residence | Registration, account updates |
| KYC Documents | CNIC scan (front and back), passport copy, selfie/liveness capture, proof of address | KYC verification request |
| Financial & Transaction Data | Deposit amounts, withdrawal requests, bet history, PKR balances, payment method identifiers | Account activity, payment processing |
| Usage Data | IP address, device type, operating system, browser, pages visited, session logs | Automatic collection during Platform use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | User-initiated contact with support |
| Marketing Preferences | Opt-in/opt-out status for promotional communications | Registration, account settings |
We do not collect special categories of sensitive personal data (such as health data, biometric data for identification purposes, racial or ethnic origin, religious beliefs or criminal conviction data) except where expressly required for compliance with AML/KYC obligations under applicable law.
bk997 collects personal data through the following means:
We process your personal data only where we have a lawful basis for doing so. The following table sets out the principal purposes for which we process your data and the corresponding legal basis:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract / Consent |
| Identity verification (KYC) and age confirmation | Legal obligation / Legitimate interests |
| Processing deposits and withdrawals | Performance of contract |
| AML and fraud prevention screening | Legal obligation / Legitimate interests |
| Customer support and dispute resolution | Performance of contract / Legitimate interests |
| Responsible gambling monitoring and intervention | Legal obligation / Legitimate interests |
| Platform analytics and improvement | Legitimate interests |
| Personalised content and marketing communications (where opted in) | Consent |
| Legal compliance and regulatory reporting | Legal obligation |
| Security monitoring and access control | Legitimate interests |
Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, please contact our support team or update your marketing preferences within your account settings.
bk997 does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:
bk997 may disclose personal data to governmental, regulatory or law enforcement authorities where required to do so by applicable law, court order, or regulatory direction — including for AML reporting obligations, tax compliance, or in response to a valid legal process.
In the event of a merger, acquisition, sale of assets or other business restructuring involving bk997 or its operator, your personal data may be transferred to the successor entity as part of that transaction. We will endeavour to notify affected users where practicable before such a transfer occurs.
bk997 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, tax or accounting obligations.
When data is no longer required for a legitimate retention purpose, it will be securely deleted or anonymised in accordance with our internal data destruction procedures.
Subject to applicable data protection law, you may have the following rights in respect of your personal data held by bk997. The availability and scope of each right may vary depending on the data protection framework applicable in your jurisdiction.
Request a copy of the personal data we hold about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal data we hold about you without undue delay.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent.
Request that we limit the processing of your data in certain circumstances, such as while you contest its accuracy.
Request a machine-readable copy of the personal data you provided to us, where processing is based on consent or contract.
Object to processing based on legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds.
Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
Lodge a complaint with the relevant supervisory authority in your jurisdiction if you believe your data protection rights have been infringed.
To exercise any of the rights above, please contact our support team at [email protected] or through Live Chat. We will respond to valid requests within thirty (30) days. We may request proof of identity before processing your request to protect against fraudulent or unauthorised access to data.
Please note that some rights are subject to limitations and exemptions under applicable law — for example, we may be unable to delete data that we are legally obliged to retain for AML or KYC compliance purposes.
bk997 uses cookies and similar technologies to operate and improve the Platform. Cookies are small text files placed on your device that allow us to recognise you across sessions, maintain your login state, remember your preferences and gather analytics data.
You may configure your browser to block or delete cookies. Note that disabling certain cookies may impair Platform functionality. Where consent is required for non-essential cookies, we will seek that consent through a cookie preference mechanism at your first visit to the Platform.
The bk997 Platform is strictly intended for adults aged 18 years or above — or the higher minimum age required by the operator's licensing jurisdiction. We do not knowingly collect personal data from individuals below the applicable minimum age.
If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. Age verification is a mandatory step in the account registration and KYC process, and we may decline to open or maintain an account where there are reasonable grounds to believe the user does not meet the age requirement.
Parents and guardians who believe that a minor has registered on the Platform or submitted personal data should contact our support team immediately at [email protected].
bk997 operates internationally. As a result, your personal data may be transferred to and processed in countries other than Pakistan, including countries where data protection laws may differ from those applicable in your home jurisdiction.
Where we transfer personal data outside the jurisdiction of the applicable data protection framework, we take steps to ensure that appropriate safeguards are in place to protect your data — including, where applicable, standard contractual clauses, data processing agreements and adequacy assessments.
By using the bk997 Platform and providing your personal data, you consent to the transfer of that data to the jurisdictions in which bk997 and its service providers operate.
bk997 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration or disclosure. These measures include:
Despite these measures, no data transmission over the internet or electronic storage system is guaranteed to be 100% secure. You use the Platform at your own risk, and we encourage you to take steps to protect your account — including using a strong, unique password and enabling two-factor authentication where available.
The bk997 Platform does not include links to external third-party websites as part of its standard navigation or content. However, where references are made to third-party payment services or other external entities — for example, familiar Pakistani payment providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah — those references are informational only.
bk997 is not responsible for the privacy practices, content or data handling of any third-party services. If you access a third-party platform as part of a deposit or withdrawal process, you should review that platform's own privacy policy independently. bk997 does not represent that any of the payment providers named above are currently integrated with the Platform or that they endorse gambling services in any capacity.
bk997 reserves the right to update or amend this Privacy Policy at any time, including to reflect changes in applicable data protection law, regulatory requirements, Platform functionality or data processing practices.
When material changes are made to this Policy, we will update the "Last Updated" date at the top of the document. For significant changes that affect your rights or the manner in which your data is used, we may notify registered users by email or through a notice on the Platform.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how your personal data is being handled.
If you have any questions, concerns or requests regarding this Privacy Policy, or if you wish to exercise any of your rights as a data subject, please contact the bk997 data team through the following channels:
We aim to acknowledge all data subject requests within five (5) business days and to provide a substantive response within thirty (30) days. Where a request is complex or numerous, we may extend this period by a further two (2) months, with notification to you of the extension and its reasons.
Support is available in English 24 hours a day, 7 days a week. For users in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and across Pakistan, Urdu-speaking agent assistance is available during peak hours.
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